Dispute Expensify Card transaction
When using your Expensify Visa® Commercial Card, you may come across transactions that you want to dispute, including:
- Unrecognized, unauthorized, or fraudulent charges
- Charges made with your card after it was lost or stolen
- Unauthorized charges while your card is still in your possession
- Continued charges for a canceled recurring subscription
- Service disputes
- Damaged or defective merchandise
- Charges for merchandise that was never received
- Duplicate charges for a single transaction
- Transactions of an incorrect amount
- Refund not received after a return
Dispute a transaction
If you spot a transaction error on your Expensify Card,
- Contact the merchant. They can often address the issue promptly.
- If you are unable to resolve the issue with the merchant, contact us immediately by opening your chat with Expensify Concierge in your Expensify Chat inbox, or by emailing concierge@expensify.com to start the dispute process. Provide the following information:
- Details about the disputed charge, including why you’re disputing it, what occurred, and any steps you’ve taken to address the issue
- Supporting documentation like receipts or cancellation confirmations
- If you suspect fraud on your Expensify Card, immediately deactivate your card:
- Click your profile image or icon in the bottom left menu.
- Click Wallet in the left menu.
- Click your Expensify Card.
- Click Report card fraud.
- Follow the prompts to deactivate your card and request a new one.
- Tap your profile image or icon in the bottom menu.
- Tap Wallet.
- Tap your Expensify Card.
- Tap Report card fraud.
- Follow the prompts to deactivate your card and request a new one.
- Enable Two-Factor Authentication (2FA) to add an additional layer of security to your account.
FAQ
How am I protected from fraud using the Expensify Card?
Expensify leverages sophisticated algorithms to detect and/or block unusual card activity. You can also enable real-time notifications to receive alerts each time your card is charged.
How long does the dispute process take?
The dispute process can take up to 90 days.
Can I cancel a dispute?
You can cancel a filed dispute by using your Expensify Chat thread with Concierge or by emailing concierge@expensify.com.
